• Facebook
  • Pinterest
  • Twitter
  • Linkedin

Customer Login

InsuranceHub
Call Us Today(770) 497-1200
TRUSTED FOR30+ YEARS
MENU
  • PERSONAL
    • AUTO
      • Car Insurance
      • Boat Insurance
      • RV Insurance
      • Motorcycle Insurance
    • HOME
      • Homeowners
      • Condominium
      • Flood
      • Renters
      • Rental Property
      • Umbrella
    • HEALTH
      • Group Health
    • LIFE
    • Close
  • BUSINESS
      • Commercial Property
      • Commercial Auto
      • Commercial Umbrella
      • Surety & Fidelity Bonds
      • Directors and Officers
      • Special Events
      • Employee Dishonesty
      • Employment Practices Liability Insurance (EPLI)
      • Business Owner’s Policy
      • Cyber Liability
      • General Liability
      • Professional Liability
      • Liquor Liability
      • Product Liability
      • Spoilage Insurance
      • Equipment Breakdown
      • Workers Compensation
      • Group Benefits for Employees and Independent Contractors
      • Employer Services
      • Errors And Omissions
      • Crime Insurance
      • Inland Marine
      • Business Interruption
    • Close
  • INDUSTRIES
      • Auto Body Shop
      • Auto Services
      • Accountant / Auditor
      • Apartment Owners/ Habitational
      • Architecture/ Engineering
      • Carpet Cleaning & Janitorial
      • Chiropractic Office
      • Contractors
      • Dance School
      • Daycare
      • Employment Agency
      • Financial Planner 
      • Food Store
      • Home-Based Business
      • Garage Keepers
      • Landscaping Services
      • Lawn Irrigation
      • Liquor Store
      • Machine Shop
      • Manufacturing
      • Mortgage Broker
      • Nonprofit
      • Personal Care Services
      • Pet Care
      • Photography/ Videography
      • Portrait Studio
      • Printing & Copying Services
      • Professional Organizer
      • PR Firm
      • Real Estate Agent
      • Religious Institution
      • Restaurant
      • Retail
      • Electronics Store
      • Furniture Store
      • Gift Shop
      • Salon
      • Security System Contractor
      • Sheet Metal Fabrication
      • Technology
      • Theatrical Agency
      • Tow Trucks
      • Wholesale Distribution
      • Women’s Accessory Store
    • Close
  • RESOURCES
    • Pay Your Bill/ Report A Claim
    • FAQs
    • Insurance Glossary
    • Close
  • BLOG
    • Home Insurance
    • Auto Insurance
    • Business Insurance
    • Transportation
    • Close
  • ABOUT
    • Leadership Team
    • Careers
    • Contact
    • Corporate Responsibility
    • Review Us
    • Stay Connected on Social Media
    • Close
GET QUOTE

7 must-have skills for tow truck dispatchers

Home | Business Insurance | Insurance | Transportation | 7 must-have skills for tow truck dispatchers

05 Feb
2019

7 must-have skills for tow truck dispatchers

by Katelyn Betts | in Business Insurance, Insurance, Transportation
7 must-have skills for tow truck dispatchers

You might be a one-man operation or you might have multiple drivers working for your tow truck business. But either way, you need someone to coordinate the towing jobs. Someone has to get the trucks where they need to go, right? And that’s why you need a top-notch dispatcher (or a top-notch team of dispatchers) to help you keep your tow truck business running smoothly. Here are 7 skills that are essential for dispatchers.

7 essential skills for tow truck dispatchers

1. Patience.

When your customer calls your business for a tow, they’re probably going to be very stressed out, annoyed, shaken, or otherwise not happy. When they’re on the phone with your dispatcher, the dispatcher has to be able to stay calm and relaxed. They’ll also need to be patient as they communicate with the driver, gather the information they need, and relay that information to your tow truck drivers.

And if a customer gets a little snappy or angry on the phone, they’ll need to be able to de-escalate the situation. Basically, you need someone who’s pretty unflappable and who can provide excellent customer service with a pleasant attitude, no matter if the person on the other end of the phone is upset or not. They’ll also need to be able to put the customer at ease and assure them that the situation is under control.

2. Organization and communication.

Your dispatchers need to be highly organized. They’re fielding a lot of calls and taking down a lot of information, so they need to be efficient and methodical as they’re recording notes and sending your tow truck where it needs to go. The last thing you need during your busy season is mix-ups, so your dispatcher needs to be able to get the right information and then clearly communicate that information to the tow truck driver.

In short, your dispatcher needs to be able to handle a lot of calls, relay a lot of information, and be an expert at clear communication (both when speaking with your clients and your tow truck drivers.)

3. Skills with computers.

The impact of technology is growing in the towing world, and it’s important that your dispatcher speaks “computer” and can handle data entry and the dispatch software they have to use with ease. Having someone who’s comfortable with computers and phone systems will help your business run efficiently. And as technology changes very quickly, it’s also important that your dispatcher can adapt to these changes and that they’re open to learning new things.

insurancehub get insurance quote

4. Problem-solving.

This is an important skill to consider because sometimes things don’t go exactly as planned. What if your customer doesn’t know exactly where they are, or if they don’t quite know what’s wrong with their car? Towing is not the most predictable of professions, so your dispatcher has to be able to think fast to problem-solve while also being friendly, polite, and helpful. A dispatcher has to be able to think on their feet sometimes so that they can assist the customer with their situation. And with all of that, they have to be able to reassure the client that your business can help and that you’ll have a tow truck at their location as quickly as possible.

5. The ability to handle stress.

Your dispatcher is probably going to face some phone calls or situations that can be boiled down to one word: stressful. Whether they have an angry customer on the other end of the phone or your business is extremely busy without enough tow trucks to go around, your dispatcher has to be able to think clearly even through the stress. (And they have to be able to manage their stress so they don’t become overwhelmed.)

6. Familiarity with the area that your tow trucks service.

It can be really helpful to have dispatchers who know your area and who are familiar with where you work and where you send your tow trucks. Sure, GPS and navigation systems are great, but having a real human who knows the roads and areas that your drivers travel frequently can be an asset. For example, they might know alternate routes to avoid traffic, a safer way to get the driver to the destination, and roadwork or construction to avoid.

7. The ability to prioritize tasks and manage time.

Your dispatcher has to be able to evaluate a situation (or phone call) and ask the right questions so that your business can best assist the customer in need. They need to be able to keep track of all your drivers and prioritize tasks so that the most pressing concerns get addressed first. This can help you cut down on your response time and avoid confusion or delays.

insurancehub get insurance quote

Your dispatchers are a major part of your business. It’s important to hire someone who has top-notch customer service skills and who can communicate clearly. They need to be organized and tech-savvy so they can send your tow trucks where they need to go. Patience is crucial, as is the ability to problem-solve and de-escalate tense situations. So, when you’re hiring tow truck dispatchers, keep in mind that you’re looking for someone who can help your business run smoothly and efficiently.

Get started with tow truck insurance quotes by filling out our online form or giving us a call. Our team of transportation insurance experts is ready to help you get the coverage you need to protect your business.

Source:

Roskopf, Geri. “Your Dispatcher: The Voice and Face of Your

Company.” Tow Times, Aug. 2017, p. 17.

Share this article...
  • Facebook
  • Pinterest
  • Twitter
  • Linkedin
Tagged tow truck, towing

About Katelyn Betts

Kate is a copywriter and licensed insurance agent for InsuranceHub. She graduated from the Savannah College of Art and Design with a BFA in writing. Kate has lived in Georgia for most of her life, and she enjoys reading, writing, and playing with her family's cats.

Post navigation

Answering 5 home insurance FAQs
What is motor truck cargo insurance?

Related Post

Keep Toasty With A Great Winter Soup

Keep Toasty With A Great Winter Soup

10 Tips for Enjoying the Gemini Meteor Shower

10 Tips for Enjoying the Gemini Meteor Shower

National Safe Toys & Gifts Month

National Safe Toys & Gifts Month

CALL FOR A QUOTE!

(770) 497-1200

Speak with an insurance agent who can deliver transparent insurance options and competitive rates. Shop across all our carriers and get a fast & free quote!


Online Quote Form

Recent Articles

  • What To Do After Purchasing a New Home: A New Home Purchase Guide December 22, 2020
  • 5 Common Mistakes People Make on Homeowner’s Insurance Claims December 22, 2020
  • Did your credit score increase? It’s time to shop insurance rates December 10, 2020
  • Why it’s important for your employees to take time off December 8, 2020
  • Vacation Home Insurance 101: What It Is and Why You Need It December 7, 2020

Article Archives

  • December 2020 (5)
  • November 2020 (1)
  • October 2020 (8)
  • September 2020 (7)
  • August 2020 (4)
  • July 2020 (5)
  • June 2020 (4)
  • May 2020 (4)
  • April 2020 (6)
  • March 2020 (7)
  • February 2020 (4)
  • January 2020 (11)
  • December 2019 (11)
  • November 2019 (11)
  • October 2019 (15)
  • September 2019 (11)
  • August 2019 (13)
  • July 2019 (13)
  • June 2019 (12)
  • May 2019 (14)
  • April 2019 (13)
  • March 2019 (13)
  • February 2019 (14)
  • January 2019 (13)
  • December 2018 (13)
  • November 2018 (18)
  • October 2018 (16)
  • September 2018 (10)
  • August 2018 (10)
  • July 2018 (13)
  • June 2018 (10)
  • May 2018 (15)
  • April 2018 (10)
  • March 2018 (9)
  • February 2018 (9)
  • January 2018 (12)
  • December 2017 (9)
  • November 2017 (10)
  • October 2017 (9)
  • September 2017 (8)
  • August 2017 (9)
  • July 2017 (10)
  • June 2017 (9)
  • May 2017 (10)
  • April 2017 (10)
  • March 2017 (8)
  • February 2017 (6)
  • January 2017 (4)
  • December 2016 (5)
  • November 2016 (8)
  • October 2016 (8)
  • September 2016 (7)
  • August 2016 (9)
  • July 2016 (8)
  • June 2016 (8)
  • May 2016 (6)
  • April 2016 (9)
  • March 2016 (9)
  • February 2016 (7)
  • January 2016 (3)
  • December 2015 (4)

About Us

At InsuranceHub, it’s our mission to make insurance easy. Our goal is to be more than just an insurance agency. We want to be a partner and an advisor to our customers.

© 2020 InsuranceHub Agency, LLC. All rights reserved.

Licensing & Legal

Company Information

  • About Us
  • Leadership Team
  • Careers at InsuranceHub
  • Connect on Social Media
  • Pay Your Bill
  • Customer Login

Communications

  • Our People
  • Leadership
  • Careers
  • Corporate Responsibility
  • Review Us

Your Security Is Our Priority

1720 Lakes Parkway
Lawrenceville, GA 30043

Phone: 877-341-5728
Phone: 770-497-1200
Fax: 770-814-7187

FEW-0630AO (11/2018)
  • Auto
  • Life
  • Health
  • Business
  • Privacy Policy
MENU
  • PERSONAL
    • AUTO
      • Car Insurance
      • Boat Insurance
      • RV Insurance
      • Motorcycle Insurance
    • HOME
      • Homeowners
      • Condominium
      • Flood
      • Renters
      • Rental Property
      • Umbrella
    • HEALTH
      • Group Health
    • LIFE
    • Close
  • BUSINESS
      • Commercial Property
      • Commercial Auto
      • Commercial Umbrella
      • Surety & Fidelity Bonds
      • Directors and Officers
      • Special Events
      • Employee Dishonesty
      • Employment Practices Liability Insurance (EPLI)
      • Business Owner’s Policy
      • Cyber Liability
      • General Liability
      • Professional Liability
      • Liquor Liability
      • Product Liability
      • Spoilage Insurance
      • Equipment Breakdown
      • Workers Compensation
      • Group Benefits for Employees and Independent Contractors
      • Employer Services
      • Errors And Omissions
      • Crime Insurance
      • Inland Marine
      • Business Interruption
    • Close
  • INDUSTRIES
      • Auto Body Shop
      • Auto Services
      • Accountant / Auditor
      • Apartment Owners/ Habitational
      • Architecture/ Engineering
      • Carpet Cleaning & Janitorial
      • Chiropractic Office
      • Contractors
      • Dance School
      • Daycare
      • Employment Agency
      • Financial Planner 
      • Food Store
      • Home-Based Business
      • Garage Keepers
      • Landscaping Services
      • Lawn Irrigation
      • Liquor Store
      • Machine Shop
      • Manufacturing
      • Mortgage Broker
      • Nonprofit
      • Personal Care Services
      • Pet Care
      • Photography/ Videography
      • Portrait Studio
      • Printing & Copying Services
      • Professional Organizer
      • PR Firm
      • Real Estate Agent
      • Religious Institution
      • Restaurant
      • Retail
      • Electronics Store
      • Furniture Store
      • Gift Shop
      • Salon
      • Security System Contractor
      • Sheet Metal Fabrication
      • Technology
      • Theatrical Agency
      • Tow Trucks
      • Wholesale Distribution
      • Women’s Accessory Store
    • Close
  • RESOURCES
    • Pay Your Bill/ Report A Claim
    • FAQs
    • Insurance Glossary
    • Close
  • BLOG
    • Home Insurance
    • Auto Insurance
    • Business Insurance
    • Transportation
    • Close
  • ABOUT
    • Leadership Team
    • Careers
    • Contact
    • Corporate Responsibility
    • Review Us
    • Stay Connected on Social Media
    • Close